Key Metrics

At Book Depot, we are committed to processing your order as quickly and accurately as possible. We take great pride in our operational systems, and we want you to be confident in our abilities to fulfill your needs. That is why we publish historical key metrics that matter most to your business.

Two metrics we analyze are Turnaround Time and Fill Rate. For orders under $15K, from the time we start processing to the time we have them in a ship-ready state, Turnaround Time averages less than five business days.

Not only do we process your order quickly, we fulfill it accurately. In fact, we have the highest industry fulfillment rate from the point of order entry. We are able to do this because of our highly-accurate inventory controls and auditing. This means you actually get the product you ordered.

If you require further assistance, please call us toll-free at 1-800-801-7193 or create a Service Inquiry and we will be happy to assist you in any way we can.